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You are here:Customer service / FAQ /

FAQ

• Ordering
  • 1. What is my order status?
    There is no answer given to this question.
  • 2. If I place more orders on the same day, do I pay twice for delivery?
    There is no answer given to this question.
  • 3. I am ordering for the first time, what do I do?
    There is no answer given to this question.
  • 4. Can I also order items that are not displayed in the webshop?
    There is no answer given to this question.
  • 5. What is the delivery time?
    There is no answer given to this question.
  • 6. How do I cancel my order?
    There is no answer given to this question.
• Payment
  • 1. Where can I find an overview of my reciept?
    There is no answer given to this question.
  • 2. What payment methods do you accept?
    There is no answer given to this question.
  • 3. How can I change my preferred payment method?
    There is no answer given to this question.
  • 4. How long does it take for my payment to clear?
    There is no answer given to this question.
  • 5. How does paying with IDEAL work?
    There is no answer given to this question.
  • 6. Is paying on this website safe?
    There is no answer given to this question.
  • 7. Who handles my payment and why?
    There is no answer given to this question.
  • 8. How can I cash in a voucher or gift card?

     

  • 9. How can I pay from abroad?

     

• Delivery
  • 1. Can I have my goods send to a different address?
    There is no answer given to this question.
  • 2. When will my order be delivered?
    There is no answer given to this question.
  • 3. How will my goods be packed?
    There is no answer given to this question.
  • 4. How will my order be delivered?

     

• Returns policy
  • 1. Do I pay for sending my delivery back?

     

  • 2. How long is your returns policy?
    There is no answer given to this question.
  • 3. How will I get my money back after cancelling my order?
    There is no answer given to this question.
  • 4. Can I return discounted products?
    There is no answer given to this question.
  • 5. How do I return a product?
    There is no answer given to this question.
  • 6. What is the status of my returned order?
    There is no answer given to this question.
• Warranty & Repair
  • 1. I have received a faulty product, what should I do?
    There is no answer given to this question.
  • 2. For how long is my warranty valid?
    There is no answer given to this question.
  • 3. What are the costs involved for repairing a product?
    There is no answer given to this question.
• Extra Services
  • 1. How does a loyalty card work?
    There is no answer given to this question.
  • 2. How can I cash in a gift voucher?
    There is no answer given to this question.
  • 3. How can I cash in a discount voucher?

     

  • 4. How do I find my size?
    There is no answer given to this question.
  • 5. Can I order de-wormers at Divoza.com?

     Unfortunately we are by law not allowed to sell de-wormers anymore.

  • 6. How does saddle fitting work?
    There is no answer given to this question.

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